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Quality doesn't end with the shipment of the product. Our global service supports you with professional expertise and above-average turn-around times.

Our service program is tailored to your needs and guarantees:

• Competent consultation concerning hardware and software problems - obtained through our Service Hotline
• Rapid repairs within 5 working days
• Our own spare parts warehouse with an availability of more than 5 years
• Database tracking of system history
• High quality service solutions thanks to short paths and collaboration between the Service and development departments.
  

• Rapid repairs (third level) of your DLoG industry computer within 5 working days at our DLoG headquarters in Germany
• Optional accelerated repairs (third level) of your DLoG industry computer at our DLoG headquarters in Germany
• Local (second level) repair service, carried out by repair and service partners with DLoG certificates
• DLoG training workshops at your location or at our DLoG headquarters for certified partners
• Support by our WLAN specialists, by telephone or via on-site inquiry
• Demo-pool

Telephone service

• Telephone support from the DLoG Service Center in Germany (in English and in German)
• Basic technical support for all technical demands
• Support of software driver updates
• Customer- or hub-specific consulting to determine necessary local system settings and configurations

Important information for telephone inquiries

Have the following information ready when you call, in order to obtain the best possible support:

• Product name and serial number of your DLoG industry computer
• Hardware configuration (WLAN network card, Ethernet,...) of your DLoG industry computer
• Operating system of your DLoG industry computer
• Detailed description of the problem. Is the problem reproducible

Returns can only be processed with a detailed and correctly completed return slip

Return packing slip Download >>